Email us at hello@anchorstud.io with your issue, and include your account email, device model, when the issue started, and what you already tried. Screenshots or a short screen recording help a lot. For purchase issues, include the purchase platform and receipt details visible on your device.

We typically respond within 1 - 2 business days. If your issue is urgent, write "Urgent" in the email subject.

Billing & Subscription Help

For iOS subscriptions, billing is handled by Apple.

Manage or cancel: iPhone Settings > Apple ID > Subscriptions > Anchor
Restore purchases: open Settings in Anchor and tap Restore Purchases near the bottom
Refund requests for Apple purchases: reportaproblem.apple.com

For non-iOS billing, contact support and include your purchase platform.

Frequently Asked Questions

How do I restore my subscription?

Open Settings in Anchor, then tap Restore Purchases near the bottom. Make sure you are signed in with the same account used for purchase.

How do I cancel my subscription?

On iOS, cancel through Apple subscriptions in device settings. Cancellation stops future renewals but does not retroactively refund previous charges.

I was charged and need a refund. What should I do?

For Apple purchases, request refunds directly from Apple at reportaproblem.apple.com. Store billing policies control refund decisions.

My progress or history is not syncing. How can I fix it?

Confirm you are signed in, connected to the internet, and running the latest app version. If the issue continues, contact support with your account email and screenshots.

Can I use Anchor offline?

Most core session functionality works offline. Features that require account sync, AI features, or subscription checks may need internet access.

Is Anchor a medical or crisis service?

No. Anchor is a wellbeing app and not a medical or mental health treatment service. If you are in immediate danger, call 911 (or your local emergency number) or contact a crisis helpline immediately.

How do I delete my account?

Send a request to hello@anchorstud.io from the email linked to your account. Associated data is permanently removed within 30 days, and from backups within 90 days.

Troubleshooting Checklist

Try these steps first:

Update to the latest app version
Force close and reopen the app
Sign out and sign back in
Check internet connection for sync and AI features
Restart your device

Anchor Is Not a Medical Service

Anchor supports personal wellbeing, reflection, and steady daily practice.

It is not a replacement for medical care, therapy, or emergency services.

Still Need Help?

If something is not working or you have questions, reach us at:

hello@anchorstud.io

Support hours: Monday – Friday

Typical response: 1 – 2 business days

Support

Need help with your account, subscription, or the app itself? We're here.

Account and sign-in help
Subscription and billing support
App troubleshooting and feature help

If you contact support, include your app version, device model, and a short description of the issue.

For billing issues, include the purchase platform (Apple App Store or other).

Support Request