Support

How we can help

• account and sign-in issues
• subscription and billing support
• app troubleshooting and feature questions

When you contact support, include your app version, device model, and a short description of the issue.

For billing issues, include the purchase platform, such as Apple App Store or another supported platform.

Before you contact us

Email us at hello@anchorstud.io and include:

• the email address associated with your Anchor account
• your device model
• when the issue started
• the troubleshooting steps you have already tried

Screenshots or a short screen recording are very helpful.

For purchase issues, include the purchase platform and any receipt details you can access.

Billing and subscriptions

For iOS subscriptions, billing is handled by Apple.

• Manage or cancel: Settings > [your name] > Subscriptions > Anchor
• Restore purchases: open Anchor Settings and tap Restore Purchases
• Refund requests for Apple purchases: reportaproblem.apple.com

For non-iOS billing, contact support and include your purchase platform.

Frequently Asked Questions

How do I restore my subscription?

Open Settings in Anchor and tap Restore Purchases. Make sure you are signed in with the same account used for purchase.

How do I cancel my subscription?

On iPhone, open Settings, tap your name, then tap Subscriptions and choose Anchor. Cancellation stops future renewals; it does not refund previous charges.

I was charged and need a refund. What should I do?

For Apple purchases, request a refund directly from Apple at reportaproblem.apple.com. Refund decisions follow the platform’s billing policies.

My progress or history is not syncing. How can I fix it?

Make sure you are signed in, connected to the internet, and using the latest app version. If the issue continues, contact support with your account email and screenshots.

Can I use Anchor offline?

Some core session features work offline, but guided topics may require an internet connection the first time you open them. Account sync, subscription checks, certain session types, and some account actions may require an internet connection.

Is Anchor a medical or crisis service?

No. Anchor is a well-being app for reflection and steady daily practice. It is not a medical service, therapy service, or crisis service. If you are in immediate danger, call 911 or your local emergency number, or contact a crisis helpline right away.

How do I delete my account?

In Anchor, go to Settings > Account > Manage > Delete Account.

If you cannot access your account or run into a problem with deletion, contact hello@anchorstud.io from the email linked to your account.

Associated account data is deleted within 30 days, and backups are purged within 90 days.

Try these steps first

• update to the latest app version
• force close and reopen the app
• sign out and sign back in
• check your internet connection for sync and online features
• restart your device