Need help with your account, subscription, or the app itself? We’re here.
We can help with:
• account and sign-in issues
• subscription and billing support
• app troubleshooting and feature questions
When you contact support, include your app version, device model, and a short description of the issue.
For billing issues, include the purchase platform, such as Apple App Store or another supported platform.
Support Request
Email us at hello@anchorstud.io and include:
• the email connected to your Anchor account
• your device model
• when the issue started
• what you already tried
Screenshots or a short screen recording are very helpful.
For purchase issues, include the purchase platform and any receipt details you can access.
Typical response time is 1 to 2 business days. If the issue is urgent, write Urgent in the subject line.
Billing & Subscription Help
For iOS subscriptions, billing is handled by Apple.
• Manage or cancel: iPhone Settings > Apple ID > Subscriptions > Anchor
• Restore purchases: open Anchor Settings and tap Restore Purchases
• Refund requests for Apple purchases: reportaproblem.apple.com
For non-iOS billing, contact support and include your purchase platform.
Frequently Asked Questions
How do I restore my subscription?
Open Settings in Anchor and tap Restore Purchases. Make sure you are signed in with the same account used for purchase.
How do I cancel my subscription?
On iOS, cancel through Apple subscriptions in your device settings. Cancellation stops future renewals but does not retroactively refund prior charges.
I was charged and need a refund. What should I do?
For Apple purchases, request a refund directly from Apple at reportaproblem.apple.com. Refund decisions follow the platform’s billing policies.
My progress or history is not syncing. How can I fix it?
Make sure you are signed in, connected to the internet, and using the latest app version. If the issue continues, contact support with your account email and screenshots.
Can I use Anchor offline?
Some core session features work offline, but guided topics may require an internet connection the first time you open them. Account sync, subscription checks, certain session types, and some account actions may require an internet connection.
Is Anchor a medical or crisis service?
No. Anchor is a well-being app for reflection and steady daily practice. It is not a medical service, therapy service, or crisis service. If you are in immediate danger, call 911 or your local emergency number, or contact a crisis helpline right away.
How do I delete my account?
In Anchor, go to Settings > Account > Manage > Delete Account.
If you cannot access your account or run into a problem with deletion, contact hello@anchorstud.io from the email linked to your account.
Associated account data is deleted within 30 days, and backups are purged within 90 days.
Troubleshooting Checklist
Try these steps first:
• update to the latest app version
• force close and reopen the app
• sign out and sign back in
• check your internet connection for sync and online features
• restart your device
Anchor Is Not a Medical Service
Anchor supports personal well-being, reflection, and steady daily practice.
It is not a replacement for medical care, therapy, or emergency services.
Still Need Help?
If something is not working, or if you have a question, contact us at:
Support hours: Monday to Friday
Typical response: 1 to 2 business days